Availability of the Responsible Gambling Code of Conduct

The code is available on the Club Fundraising website at www.goclubfundraising.com or by request to Barrie Cullen (Authorised Officer, Club Fundraising) at info@goclubfundraising.com

Responsible Gambling Message

Club Fundraising is committed to selling raffle tickets responsibly to support community and charitable organisations. Accordingly, a responsible gambling message will be displayed on the Club Fundraising website and on material developed by Club Fundraising for the promotion and conduct of raffles on behalf of community and charitable organisations.

Responsible Gambling Information

Information about the following is available on the Club Fundraising website at www.goclubfundraising.com or by request to Barrie Cullen (Authorised Officer, Club Fundraising) at info@clubfundraising.com.au

Gambling Product Information

The terms and conditions for the conduct of a raffle will be printed on the ticket and / or information material designed to promote the raffle, and the Club Fundraising website at www.goclubfundraising.com or by request to:
Club Fundraising Customer Support at info@goclubfundraising.com
This information will include how to enter and the odds of winning the stated prizes based on the total possible ticket sales.

Interaction with Customers

Club Fundraising has created a privacy statement to demonstrate our firm commitment to privacy. www.goclubfundraising.com/privacy-policy/
Club Fundraising telephone staff will assist customers who request it with information about help with a gambling problem. This information will include referral details to a Gambler’s Help telephone service and/or information materials prepared by Gambler’s Help Services. In addition, for customers who have indicated that they have a gambling problem or where a canvasser forms the view from the caller that a caller may be overextending themselves financially:

Interaction with Staff

Club Fundraising has created a privacy statement to demonstrate our firm commitment to privacy. www.goclubfundraising.com/privacy-policy/
Staff are not permitted to purchase raffle tickets in any raffle hosted on the Club Fundraising platform.
A nominated manager/supervisor of Club Fundraising will assist a staff member who requests it, with information about help with a gambling problem. This information will include referral details to a Gambler’s Help telephone service and/or information materials prepared by Gambler’s Help services. This will be done away from the general work area and in such a way as to protect the staff member’s privacy.
Staff members who are displaying indicators of distress that may be related to problem gambling (not confined to raffle purchases) will be offered the above information and assistance.

Interaction with Problem Gambling Support

The manager or a senior staff member of Club Fundraising will contact Gambler’s Help services twice a year to obtain updated publications and any changes to contact details or available services. This information will be communicated to staff, and made available for use with customers, as soon as practicable after it is received.

Customer Complaints

This Complaint Handling Procedure sets out the process we will undertake to deal with complaints regarding breaches of Responsible Gambling Code of Conduct.
Any complaints should be made in writing to

Complaints Officer
Club Fundraising,
12 Atherton Close,
Aspendale Gardens VIC 3195

Or by email at mailto:info@goclubfundraising.com
Or alternatively via telephone at 0444 562 674
We will resolve all complaints through this procedure:
Club Fundraising will investigate the complaint, as soon as possible, and:

Should a complaint not be resolved through the regular process outlined above, then the following independent process will commence.

All complaints received will be logged on a complaints register, and complaints will be provided to the Victorian Commission for Gambling and Liquor Regulation (VCGLR)

Compliance with the prohibition on gambling by minors

Club Fundraising does not encourage early gambling habits in children. Club Fundraising will not target a promotion or sales campaign at minors and will not knowingly sell raffle tickets to minors.
Club Fundraising will not supply a prize of a raffle which includes liquor (or any other product that cannot be legally purchased by a minor) to a minor.

The Gambling Environment

Club Fundraising will discourage repeatedly excessive purchases of tickets by customers. To achieve this Club Fundraising will:

Financial Transaction

Club Fundraising will not cash customer’s cheques or extend credit to customers to purchase raffle tickets. Customer’s will be advised of this at the time if they request such a service.
Prizes of cash are not permitted in Victoria by law except that cash may form up to 10 per cent of a travel prize.

Responsible Advertising Promotions

Any advertising and promotions undertaken by Club Fundraising in relation to a raffle will:

Club Fundraising will incorporate the above standards into it advertising checklist and will assess all proposed advertising against these standards.

Processes and structures to support the ongoing implementation of the code.

Code Review Process

A report of the review will be provided to the VCGLR by 30 June each year.

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